Global pharmaceutical company Nycomed uses Te-Care Complete service contracts to ensure adequate support without excessive or unexpected costs
Peter Oehlen with his successor Jochen Tussinger
Global pharmaceutical company Nycomed uses Te-Care Complete service contracts to ensure adequate support without excessive or unexpected costs for its extensive range of Tecan instruments for pharmaceutical research and development.
Peter Oehlen, service manager at Nycomed, has built up a team of specialists to provide technical support for the Nycomed’s research centers around the world, relying on support from equipment suppliers to help meet this demand.
He explained: 'My team oversees all the servicing needs of the instruments used in Nycomed research laboratories, including routine maintenance, repairs and purchase of spares. We have been using Tecan equipment for more than 15 years, and have Te-Care Complete service contracts to cover maintenance and repair of our Freedom EVO liquid handling platforms, various detection instruments and a REMP Small Size Store (SSS).
'Our long term partnership with Tecan helps us to maximise the efficiency of our equipment, and we know we can trust the company’s well trained engineers to deliver expert service assistance. We also enjoy a good working relationship with our technical support contacts, whose knowledge and understanding of our needs ensures a quick and effective response.
'Overall, Tecan is very genuine in trying to help its customers, offering a comprehensive and well-structured service based on its Te-Care service contracts.'