Mathias Lasoen, Binocs Academy Manager, explains the dishwasher dilemma
Labs want two things: execute samples with as little resources as possible (efficiency) while making sure samples are executed without delay (planning adherence). However, efficiency and planning adherence are in a constant ‘battle’: focus on efficiency too much, and service levels decrease. Focus on planning adherence too much, and efficiency decreases.
Compare it with an everyday situation at home: I can wait to run the dishwasher until it’s filled (efficiency) but risk not having enough plates the next day. Or I can run the dishwasher every evening to make sure I always have plates (service level), but that’s not always the most efficient solution.
So the question is: wait until the dishwasher is full (efficiency) or run it right now (service level)? The solution is relatively simple: we need to know how many plates we will need tomorrow and how many dishes are in the dishwasher. Based on this ‘data,’ you will decide what you need to do: wait or run it right now.
In a QC lab, planners have to make a lot of these decisions every day. Do we run these samples right now, or do we group those samples with the ones coming in next week? If we campaign, do we have the right competencies and equipment available next week to ensure our service level (or are we creating a bottleneck)?
You could have guessed, similar to our dishwasher example, and you need ‘data’ to solve this equation. Forward-looking data to get an idea of what demand you can expect, data on the resources your organisation will have available to meet that demand, backward-looking data on expected lead times, average campaign size.
Having this data is one thing. Activating all this data, so it supports your decision making every day (also when your best planner is on holidays) is another. Especially in an environment with lots of data, from a lot of different sources, in a lot of different systems and excel sheets.
How do you make those different data sources communicate? How do you bring it all together in such a way that it creates visibility across your teams, departments, and projects? In short: how on earth do we leverage all this data to optimise the balance between efficiency & the service level of our lab?
You can’t unless you centralise all data in one, intelligent system that can automatically navigate and connect your data – Binocs for example. Based on those connections, Binocs automatically groups samples in campaigns. While doing that, it makes intelligent trade-offs between planning adherence & efficiency. You can configure that ‘intelligence’ by defining your campaign rules in Binocs. A few simple examples:
Binocs’ strength is that it centralises all data in one singular system and offers out of the box lab planning: demand (short, mid and long-term), resources (teams, competences, equipment, availabilities, …), priorities, campaign rules, etc. all in one user-interface. This allows Binocs to intelligently and automatically support the: