To provide complete solutions to achieve the maximum degree of optimisation for old or existing GMP process equipment systems, whilst still maintaining competitive attributes, is one of the main goals of Telstar’s customer service team. Telstar responds to new progressive challenges from technology and digitalisation with a solid professional service intended to offer retrofit and upgrade solutions to customers existing equipment.
The dedicated service has been designed to provide technical (preventive, corrective and predictive) maintenance, training and commissioning, service software products, spare parts, upgrading, modernisation and optimisation services to adapt equipment and systems in line with the latest regulations, as well as new needs and requirements.
Telstar possess competent knowledge and experience in the IT field and industry 4.0, which gives Telstar the ability to offer the new service with the capacity to improve processes in automation, control fields, new software architecture requirements, digitalisation processes, mechanical and refrigerating upgrades, energy saving systems, automation systems and processes. A new professional assistance line includes special projects with specific features where new attributes need to be incorporated and fitted to new functions and capabilities, according to new regulations, customer requirements and new manufacturing processes, linked to lean and industry 4.0. The service that Telstar provides is also complemented by a specific tailored technical training service for users.
Industries connected to the life science sector, particularly pharmaceutical and biotechnology industries are continually seeking new adaptations or additional requirements for equipment and critical systems involved in extensive processing and manufacturing areas; covering mechanical adaptations and customised process automation to validation and qualification of installations after upgrading operations, whilst adapting to new legal regulations. In addition, many more industries are requesting the modernisation of complete systems or critical installations and large-scale renovations.