A UK provider of short messaging service (SMS) technology has introduced a new piece of software designed to improve subject recruitment, retention and compliance during clinical trials and pharmaceutical marketing studies.
Exco InTouch's REACT software sends SMS scheduled, action-driven text messages directly to the mobile phone user with the aim of enhancing volunteer relationship management.
Finding good quality volunteers and patients for clinical trials is a continuing challenge and SMS helps target, identify and locate volunteers and patient populations.
REACT allows mobile services to be customised and this software can be integrated into existing systems or delivered as a custom-made application.
REACT software allows selection from approved, validated, local language translations, with the capacity to insert multiple variables for personalised messages.
REACT integrates with electronic and paper-based clinical trial workflow processes, through a secure encryption of mobile user data and can integrate with email and total reporting facilities. Exco InTouch follows a standard quality management process to provide the highest quality technology to its clients. Data is stored in a secure database, complying with the EU data privacy act and applicable industry legislation. Exco InTouch computer systems are also fully validated to comply with FDA 21 CFR part 11 guidelines.