TTP Labtech opens new US facility
The growing number of product installations in the US has led TTP LabTech to set up a new customer support and demo facility located in Norwell, Massachussetts.
The growing number of product installations in the US has led TTP LabTech to set up a new customer support and demo facility located in Norwell, Massachussetts.
The new facility will be equipped with a spares store, meeting rooms and product demonstration area, and will provide a fully functional customer support centre to complement TTP LabTech's field-based US sales team.
The new facility will go live in October 2004 and will be headed up by Joby Jenkins, who has been working with US customers for more than two years.
'Over the last two years we have had a great deal of success in US with installations in companies like Wyeth, Pfizer, Lilly, Millennium Pharmaceuticals and Vertex,' said Jas Sanghera, TTP LabTech's commercial director. 'With this new facility we can now hold spares in the US for our current range of products so that we can support customers with rapid turnaround times. In addition, our demonstration centre means that our sales and engineering team can meet customers for training seminars as well as product demonstrations.'
TTP LabTech, which is based near Cambridge in the UK, supplies laboratory-scale instrumentation and automation products including comPOUND, a high-density, modular storage system; mosquito, a nanolitre pipetting station with disposable micropipettes; and Acumen Exlorer, a fluorescence microplate cytometer for the development and execution of powerful cell-based high content screening assays.