Thermo Fisher launches Global Enterprise Services

Thermo Fisher Scientific has launched Global Enterprise Services, a suite of customisable service offerings that simplifies service delivery and increases laboratory productivity, providing laboratories with global resources to drive business efficiency and cost savings.

Traditionally, laboratories rely on a variety of suppliers to provide a range of laboratory support services, from planning, design, sourcing and logistics to asset management of instruments and equipment. Decisions regarding outsourcing of suppliers are typically made in a decentralised manner across multiple decision points, and this often results in service inefficiency, process overlap and higher costs.

In addition, independent support solutions are rarely integrated, making it difficult to compare results, discover trends or track metrics to drive intelligent business decisions.

The Global Enterprise Services portfolio delivers a customised solution at a laboratory or site level, using a consistent operational model and metrics set. The solution can scale systematically to an enterprise level, across multiple locations and countries, with minimal disruption.

This integrated approach allows laboratories to:

• Consolidate tasks such as ordering supplies and requesting instrument service to a single point of contact
• Integrate service delivery to drive streamlined operations, greater efficiencies and cost savings
• Leverage dedicated external resources to improve productivity with fewer internal resources
• Proactively manage service quality and delivery for accelerated service response times and first-time fix rates
• Standardise on consistent processes, resulting in consolidated laboratory service metrics to drive fact-based business decisions

‘Thermo Fisher Scientific is uniquely positioned to deliver a comprehensive service offering that can dramatically enhance laboratory productivity and reduce costs,’ said Sandra Rodrigue, vice president of global enterprise services, Thermo Fisher Scientific.

‘Our customers have been asking for a global services capability, and now we can provide the proven resources and expertise to help them efficiently operate their laboratories. Now they can focus on what’s most important: the science.’